top of page

FAQ

  • How does it work?
    Come and join us! Sign up for our membership plan for just £20 a month. Earn reward points by sending us baby clothes that no longer fit, and swap them for bigger sizes. Yes, it’s that simple! Our store is updated daily, so there’s always plenty to choose from. Every item is carefully selected, washed with non-bio detergent suitable for delicate baby skin, ironed, and folded—ready for another baby or child to wear.
  • Where do you ship?
    We currently ship only within the UK. A standard flat delivery rate of £5 applies to each order, regardless of the number of items.
  • Where should I send the clothes I want to swap?
    If you are ready to send the outgrown clothes to us, please find the address below: Swapkiddies POBOX 2187 SEAFORD BN25 9FD
  • How do I earn points?
    Bear in mind, you can send us any baby/kids clothes, but we do appreciate it when they are washed and nicely folded. Please avoid send us clothes with : - holes - large stains - we accept minor stains; if the items are otherwise of excellent quality, we aim to give it a second home. - no missing buttons or press studs - broken zips - items worn excessively or bobbling Once your parcel is checked, we will contact you via email with the number of points earned. These points will be added to your account, and you are ready to spend them again for new items! You can also earn extra points by following our social media; like Facebook, Instagram, TikTok, X. And with every order placed, you will also earn additional points. Now, these fantastic offers are not to be missed!
  • Where do I check the number of points?
    Please log in to your rewards account ( Botton left on the main page).
  • Will you be returning the items I sent for the swap?
    No. Please consider this before sending the items to us. Items that are damaged or have stains beyond swap, will be passed on to the appropriate charities that can make good use of them, ensuring minimal waste.
  • I can't see the brand on the clothing items?
    We do not label clothes with their brand names. While they might be visible in the photos, we never include the brand name in the description. Why? Because babies and kids don't care about brands. All they care about is being fed, loved, dressed, and enjoying their childhood without being judged based on the clothes or brands they wear. We offer a variety of items, including vests, onesies, leggings/pants, dresses, overalls, jumpers, t-shirts, seasonal outfits ( inc jackets or swimwear ), hats, bibs and more. Items are uploaded on our website daily, depending on the stock we have available.
  • How do I cancel my subscription?
    You can cancel your subscription at any time. However, cancellation under this clause does not entitle you to a refund for any unused portion of the membership fee.
  • Can I exchange my points for cash?
    No, this is not possible at the moment.
  • Can I request a refund for the items?
    There is no refund policy for the items. If you are not satisfied with an item, you can send it back and swap for another item.

Have we answered all your questions? If not, send us an email at hello@swapkiddies.com

bottom of page